Delivery & Return
Free delivery available on products over $700.
How it Works?
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Not Available to Receive?
Visit your Nearest NZ Post Branch for Collection
Exchange & Return Policy
We want you to love your purchase! If something isn’t quite right, we’re here to help.
Eligibility for Returns & Exchanges
- Items can be returned or exchanged within 14 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
- Sale or clearance items
- Gift cards
- Custom or personalised products
- Items marked as “Final Sale”
How to Request a Return or Exchange
- Contact us via email or our contact form with your order number and reason for return.
- We’ll provide instructions and a return address.
- Once we receive and inspect the item, we’ll process your refund or send out the exchange.
Return Shipping Costs
- Return shipping is at the customer’s expense unless the item is faulty or incorrect.
- We recommend using a tracked service, as we’re not responsible for items lost in transit.
Refunds
- Refunds are issued to the original payment method.
- Please allow 5–7 business days for the refund to appear in your account after processing.
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us immediately. We’ll arrange a replacement or full refund, including shipping costs.
Return Condition Policy: Missing Components
To ensure a smooth return or exchange process, please note the following:
- All items must be returned in full, including every component originally included in the packaging (e.g., accessories, manuals, cables, tags, and original box).
- If any part of the product is missing, we will not be able to accept the return or process an exchange.
- This policy helps us maintain product integrity and ensure fairness for all customers.
If you're unsure whether your item qualifies for return, feel free to contact us before sending it back.
FAQs
My order hasn't arrived yet. Where is it?
Once your order is shipped, we’ll send you a tracking number so you can follow its journey. If your parcel hasn’t arrived within the expected timeframe, please check the tracking link for updates. Still no luck? Get in touch with us and we’ll investigate it with our delivery partner, NZ Post.
Do you deliver on public holidays?
Our deliveries are handled by NZ Post, who do not operate on public holidays. If your order is due around a public holiday, it will be delivered on the next available working day.
Do you deliver to my postcode?
We ship to most addresses across New Zealand, including rural areas. If you're unsure whether we deliver to your location, feel free to contact us or check your address using NZ Post’s postcode finder.
Is next-day delivery available on all orders?
Yes! We offer next-business-day delivery on most orders within New Zealand through NZ Post’s Courier service. Just make sure your order is placed before our daily cut-off time, and we’ll do the rest.
Do I need to be there to sign for delivery?
Some of our parcels require a signature on delivery. If no one is home, NZ Post will leave a card with instructions for redelivery or pickup. You can also request a safe drop or give authority to leave your parcel in a secure location—just let us know at checkout.
