90 Days Warranty

Big Base Technologies provides a 90-day warranty on eligible refurbished devices unless a different warranty period is stated on the product page.

What the warranty covers

• Hardware faults that occur under normal use during the warranty period.
• Issues that prevent the device from operating as reasonably expected.
• Approved faults confirmed by our team after troubleshooting.

What is not covered

• Accidental damage, liquid damage, misuse, or unauthorised repairs.
• Battery wear that is consistent with normal age and usage unless otherwise stated.
• Software issues caused by third-party changes, malware, or unsupported modifications.

How to make a warranty claim

• Email sales@bigbasetech.co.nz with your order number and a clear description of the fault.
• Our team may provide troubleshooting steps before approving a return.
• If the issue is covered, we will arrange repair, replacement, refund, or another suitable remedy.

If a product includes a different warranty term, the product-page wording takes precedence for that item.